Tuesday, November 26, 2013

Don't upgrade to Mac OS X 10.9 Mavericks until you read this

Recently some Mac OS X 10.9 users have reported issues that JoyBidder places the bid too late, or didn't place bids at all in some cases. According to the log, JoyBidder was forced into sleep/standby mode frequently even with power management option is set to never sleep. JoyBidder does have a secondary thread/process which will restart the main thread if it is found idle for extended time, h
however, some of the sniping bids in between will be delayed.

It is suspected that the issue is caused by the "app nap" feature introduced in Mac OS X 10.9 Mavericks, which will put apps into sleep mode regardless of the power management setting. This obviously doesn't work well with apps that need to be running at background all the time, for example, eBay Auction Sniper application.

Here is extra information and a proposed solution. 

If you haven't upgraded yet, please hold, until this above proposed solution have been verified, or you can try it yourself, and let me know if it fixes the problem.

Monday, September 9, 2013

Download 1.9.13 Free Edition for Mac OS DMG

The DMG installation file for Mac OS is corrupted on download.com. Please download directly from joybidder.com web site.

Here is the link http://www.joybidder.com/download/jb-free-1.9.13.bz.dmg

Once installed, please auto-update to the latest version 1.9.14.

Sunday, May 5, 2013

no bundled installer from download.com anymore!

Due to the size of the installation files, and to make sure the download reliability and speed, the JoyBidder  desktop application installer for both Windows and Mac OS X are hosted by CNET's download.com. So when you click the Download button from joybidder.com home page, you will be re-directed to download.com and download the JoyBidder windows installer stored at download.com
However, recently, user has reported that download.com use bundled installer, for example, sweekpack, to trick user to download and install additional software that user doesn't want. And these software usually slows computer down and causing computer to crash.  
 To verify this, I just followed the process and download the installer and it runs the installer just the way I implemented. There is no bundled installer or additional software to be installed.
However, I suspect that download.com might treat different users differently. For me, somehow, it allows me to download the correct/clean installer, and, for other users, they might give them a bundled installer. When you launch the real JoyBidder installer, you should see the JoyBidder installer screen shot attached. If you don't see it, please DON'T install.

Before I sent inquiry to download.com, I did some research on sweetpack. It appears, according to sweetpack's own statement, they do have business arrangement with download.com to provide bundled installer that will download additional software.

However, it is quite a shock and considered a bad business conduct that download.com will do this without software's author's consent or knowledge. 

So I send the following email to download.com to inquire this matter further. If download.com admits this behavior, I will no longer use their service anymore. 
Here is the reply I got

Thank you for contacting CNET Upload.com. CNET Installer has been disabled for your products.

Please let me know if you have any additional questions or concerns.

Best regards,

Customer Service
CNET Upload.com
Well, so they admitted they are doing this without my consent and fortunately they will no longer to this anymore. While I am still using their service in the near future, I will keep an eye on this. JoyBidder users, please let me know immediately, if download doesn't keep their promise and start to use bundled installer again.
And for anyone, not trusting download.com, you have always download from joybidder.com directly. The URL for the latest version is http://www.joybidder.com/download/jb-1.9.17-app-win.exe. Obviously, you need to change the file name for newer versions.

Tuesday, March 26, 2013

download.com JoyBidder Mac Disk Image Corrupted. Please download here.

Download.com JoyBidder Mac Disk Image Corrupted.

While we are contacting CNET to fix the problem, for the time being, please download here.

JoyBidder eBay Auction Sniper Pro 1.9.13 for Mac OS X

JoyBidder eBay Auction Sniper Free 1.9.13 for Mac OS X

Thursday, March 21, 2013

JoyBidder 1.9.13 is available for Pro and Free through auto-update

This version update fixes the bug that JoyBidder keeps refreshing BuyItNow item status when and after the listing is ended.

The update is available for both Pro and Free.

You can see JoyBidder Pro release notes here.

For the time being, the version update is only available through auto-update from the current and older version of JoyBidder until the Windows installer and Mac OS X disk image of the new version are published.

Wednesday, March 20, 2013

CRITICAL BUG FIX: Update to version 1.9.12 NOW!

Latest update 1.9.12 is available for JoyBidder Pro and JoyBidder Free. It fixed a critical bug that both auction and fix price items cannot be added or updated in JoyBidder eBay Auction Sniper due to changes eBay made during last night. The fix was released within 8 hours when the issue was first reported. Existing users should upgrade to 1.9.12 as soon as possible. If you don't want to wait for the scheduled auto-update alert, you can upgrade manually.

Please be aware:
1. If you are using the Free version for Firefox, due to the Mozilla's rigid review process, the new version will be reviewed by AMO reviewers before it can be made public. (it could take 5 to 7 days).
If you don't want to wait, you can download from here, but it is outside AMO and cannot be auto-updated as the other AMO hosted extensions. You can later uninstall and re-install from AMO when the new version is published in AMO.

2. Windows installer and Mac OS X disk image won't be available in download.com or macupdate.com yet, so new users will have to download the older version and then immediately upgrade to 1.9.12

3. The fix is released ASAP with minimum regression tests. Please contact us and report bugs immediately if you find any. Thanks

Monday, February 4, 2013

View your license information online

I have to answer  two questions from JoyBidder Pro users quite often.
  • Question 1: Why I don't receive registration code email after my purchase?
 The problem is mostly caused by buyer's email server failure and user's email spam filter setting, which is a separate topic I will talk about later.

  • Question 2: My computer crashed and I re-install the OS and JoyBidder, but what is my registration code?

To relieve the buyer's frustration from both of these scenarios, registered JoyBidder Pro users can now view the license information online easily, so they don't need to wait for my answer from email.

A View License Information link is added to the JoyBidder Pro eBay Auction Sniper Purchase page, which will alow registered JoyBidder Pro users to view registration code and expiration date of the current license.  PayPal account email address of the latest PayPal transaction is required to retrieve the corresponding license information. Remember, please allow for up-to 1 business day, usually much sooner, for the payment to be processed and license information updated.